Refund Policy

At N1SMS, we strive to provide the highest quality SMS verification services. However, we understand that issues may arise. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

Please read this policy carefully before making a purchase.

Refunds may be considered in the following circumstances:

• Service Failure: If the phone number provided does not receive SMS messages within 10 minutes of purchase
• Invalid Number: If the provided phone number is invalid or disconnected
• Technical Issues: If technical issues on our end prevent you from using the service as intended
• Duplicate Charges: If you were charged multiple times for the same service
• Service Not Delivered: If the service was not delivered due to a system error

Refunds will NOT be issued in the following circumstances:

• Used Numbers: After a number has been used to receive SMS messages (successful verification)
• Expired Numbers: One-time numbers that have expired after 10 minutes - ABSOLUTELY NO EXCEPTIONS
• Wrong Service: If you purchased the wrong service type or country
• Verification Codes: If the verification code was received but not used by the user
• User Error: Issues caused by user error, such as entering the wrong phone number
• Account Suspension: If your account was suspended due to violations of our Terms and Conditions
• Bulk Purchases: Partial refunds on bulk or subscription packages after use

To request a refund, please follow these steps:

1. Log in to your N1SMS account
2. Navigate to the "Transactions" or "Purchases" section
3. Locate the transaction you wish to refund
4. Click on the "Request Refund" button
5. Provide a detailed reason for your refund request
6. Submit your request

Alternatively, you can contact our support team directly at support@smsportal.com or via WhatsApp.

Request Window: Refund requests must be submitted within 24 hours of purchase

Processing Time: Our team typically processes refund requests within 3-5 business days

Refund Method: Refunds will be credited back to the original payment method used for the purchase

Bank Processing: Additional 5-10 business days may be required for the refund to appear in your account, depending on your bank or payment provider

In some cases, partial refunds may be issued at our discretion:

• If multiple services were purchased in a single transaction and only one was defective
• If the service was partially functional but not as described
• If we determine that a partial refund is fair based on the circumstances

Partial refund amounts will be determined on a case-by-case basis.

We reserve the right to deny refund requests in the following situations:

• Suspicious or fraudulent activity detected
• Frequent refund requests from the same account
• Violation of our Terms and Conditions
• Abuse of the refund policy
• Attempts to exploit the system for free services

In some cases, we may offer balance credits instead of direct refunds:

• Faster Processing: Credits are applied to your account immediately
• Full Value: You receive the full purchase amount without payment processor fees
• Flexible Use: Credits can be used for any N1SMS service
• No Expiration: Account credits do not expire

If a balance credit is offered, you may choose to accept it or request a standard refund instead.

Unused Deposits: Deposits that haven't been used can be refunded upon request, subject to payment processor fees

Used Deposits: Once deposit funds have been used to purchase services, they are non-refundable

Failed Deposits: If a deposit fails but funds were deducted, we will issue a full refund

Refund Fees: Payment processor fees (typically 2-5%) will be deducted from deposit refunds

If your refund request is denied, you have the right to:

• Request a review by a senior team member
• Provide additional evidence to support your claim
• File a complaint with our support team

We will do our best to resolve any disputes fairly and promptly. Our goal is to ensure customer satisfaction while maintaining the integrity of our services.

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. We will not retroactively apply changes to previously purchased services.

We encourage you to review this policy periodically to stay informed about any updates.

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

• Email: support@smsportal.com
• Phone: 0544851594
• WhatsApp: 0544851594

Our support team is available 24/7 to assist you with your refund inquiries.